Shipping Policy

Last updated: June 26, 2026

This Shipping Policy explains how Vitamark™ processes and ships accepted orders. By placing an order, you agree to this Shipping Policy, our Terms of Service, Refunds & Returns Policy, Research Use Disclaimer, COA & Testing Policy, and Privacy Policy.

Order Processing

Orders are reviewed before shipment. Review may include payment verification, inventory confirmation, research-use certification review, age confirmation, entity-type review, fraud screening, shipping-address review, and compliance review.

Accepted orders generally process within the timeframe displayed at checkout or in your order communications. Processing time is separate from carrier transit time. Orders may be delayed by weekends, holidays, carrier closures, weather disruptions, inventory holds, payment holds, compliance holds, or other events outside our reasonable control.

Shipping Timeframes

Shipping timelines shown at checkout, in order communications, or by carriers are estimates unless expressly stated as guaranteed in writing by Vitamark™. If we advertise a specific shipping timeframe, we will use reasonable efforts to ship within that timeframe.

If shipment is delayed beyond an applicable promised timeframe, we may contact you with delay information and available options, which may include waiting for shipment, modifying the order, or receiving a refund for unshipped item or items, as required by law.

Carriers

We may ship using the carrier selected at checkout or another carrier selected at our discretion. Carrier selection may depend on product type, destination, service availability, shipping restrictions, address type, cost, and operational needs.

Carrier delivery estimates are not guaranteed by Vitamark™. We are not responsible for carrier delays, missed scans, rerouting, sorting errors, weather delays, holiday delays, labor disruptions, delivery exceptions, customs delays, or events outside our control.

Shipping Destinations

We ship only to destinations we choose to serve. We may refuse or cancel orders to locations where shipment is unavailable, restricted, legally uncertain, high risk, or inconsistent with our research-use requirements.

Buyers are responsible for confirming that purchase, receipt, possession, import, storage, handling, and use of research-use materials are lawful in the destination jurisdiction.

Address Accuracy

You are responsible for entering a complete, accurate, deliverable shipping address at checkout. We are not responsible for delays, losses, returns, carrier fees, reshipment costs, or failed deliveries caused by incorrect, incomplete, undeliverable, or restricted addresses.

If an order is returned to us because of an incorrect address, refused delivery, failed delivery attempt, access issue, mailbox issue, or carrier restriction, we may, at our discretion, offer reshipment at your expense, refund eligible unopened returned item or items less shipping and handling costs, or refuse future shipments to that address.

No Cold Shipping Unless Expressly Stated

Unless expressly stated on the product page or checkout, Vitamark™ does not advertise or provide refrigerated, frozen, dry-ice, cold-chain, or temperature-controlled shipping. You are responsible for reviewing product information and determining whether shipping conditions are appropriate for your lawful research purpose.

Tracking

When tracking is available, tracking information may be provided by email, account page, checkout system, or carrier notification. Tracking scans and delivery updates are controlled by the carrier and may be delayed, incomplete, or inaccurate.

Delivery, Risk, and Package Security

Once a package is marked delivered by the carrier, you are responsible for retrieving and securing it promptly. We are not responsible for theft, loss, damage, exposure, heat, cold, moisture, tampering, building-access issues, mailroom issues, package-room issues, or third-party handling after carrier delivery confirmation.

For business-to-business research orders, title and risk of loss transfer to the buyer when the package is tendered to the carrier, to the fullest extent permitted by law. Nothing in this policy limits rights that cannot be waived under applicable law.

Lost or Stalled Packages

If tracking shows no movement for an unusual period, contact us at support@vitamark.bio with your order number. We may ask you to allow time for carrier investigation before determining whether a replacement, refund, or claim is available.

We may require carrier confirmation, claim documentation, signed statements, address verification, or other information before approving a replacement or refund for a lost package.

Damaged, Leaking, Wrong, or Missing Items

If your package arrives damaged, leaking, missing item or items, containing the wrong item, or otherwise visibly compromised, contact us within 14 days of delivery. Include your order number, tracking number, clear photos of the outer package, inner packaging, shipping label, product label, vial or vials, and any visible damage or discrepancy.

Do not discard packaging or contents until we complete review. We may deny claims if photos, packaging, tracking information, or timely notice are not provided.

Shipping Fees

Shipping, handling, insurance, address-correction, return-to-sender, reshipment, and carrier fees are non-refundable unless the issue was caused by our verified error or refund is required by law.

Contact

Shipping questions may be sent to support@vitamark.bio.