FOR LABORATORY RESEARCH USE ONLY.  Not for human or veterinary consumption · 21+ research-use certification required · Independent third-party CoA on every batch

Privacy Policy

Last updated: June 26, 2026

This Privacy Policy explains how Vitamark™ (“Vitamark™,” “we,” “us,” and “our”) collects, uses, discloses, stores, and protects information when you visit our website, create an account, place an order, contact us, verify a batch, use website tools, or otherwise interact with us.

By using the Site, you agree to this Privacy Policy. If you do not agree, do not use the Site.

Information We Collect

We may collect the following categories of information:

  • Contact information: name, business name, email address, phone number, billing address, shipping address, and contact-message details.
  • Account information: username, password or authentication data, saved account preferences, account activity, and login records.
  • Order information: products ordered, quantities, prices, order notes, checkout certifications, research-use acknowledgments, entity type, shipping information, tracking information, payment status, refund records, and customer-service history.
  • Payment information: payment status, transaction identifiers, fraud-screening information, and payment-provider records. We do not intend to store full payment-card numbers on our own servers.
  • Research-use verification information: age confirmation, entity type, eligibility certifications, compliance acknowledgments, and related order-review information.
  • Technical information: IP address, browser type, device type, operating system, referring pages, pages viewed, timestamps, cookies, analytics identifiers, approximate location, log files, and security or fraud signals.
  • Communications: emails, form submissions, support requests, order questions, dispute communications, and other messages you send to us.

How We Use Information

We use information to:

  • Operate, maintain, secure, and improve the Site.
  • Create and manage accounts.
  • Process, review, accept, decline, ship, refund, replace, or cancel orders.
  • Verify research-use acknowledgments, entity type, age confirmation, and compliance-related certifications.
  • Respond to questions, support requests, order issues, legal requests, and compliance concerns.
  • Provide batch records, COA access, order records, tracking information, and customer-service communications.
  • Detect, prevent, and investigate fraud, abuse, prohibited use, chargeback abuse, security incidents, unauthorized access, impersonation, policy violations, or unlawful activity.
  • Maintain business, tax, accounting, legal, compliance, and transaction records.
  • Analyze website performance, traffic, errors, and user experience.
  • Comply with applicable laws, regulations, court orders, payment-provider rules, carrier requirements, and lawful requests.

Google Analytics and Website Analytics

We use Google Analytics and similar analytics tools to understand how visitors use the Site, measure traffic, improve performance, detect technical issues, and evaluate website content. Google Analytics may collect information through cookies, device identifiers, IP address information, browser information, pages visited, session activity, and related usage data.

Google may process information collected through Google Analytics in accordance with its own policies. You can learn more about how Google uses information from sites and apps that use Google services at: How Google uses information from sites or apps that use our services.

You may be able to limit analytics tracking by adjusting browser cookie settings, using privacy controls, or using Google’s browser add-on: Google Analytics Opt-out Browser Add-on.

Cookies and Similar Technologies

We may use cookies, pixels, local storage, tags, scripts, and similar technologies to operate the Site, keep carts active, remember preferences, support account login, improve security, analyze traffic, prevent fraud, and measure website performance.

Some cookies are necessary for the Site to function. Other cookies support analytics, performance, preferences, or marketing if enabled. You can control cookies through your browser settings, but disabling cookies may affect checkout, account access, cart functionality, age-gate features, or other Site functions.

Service Providers

We may share information with service providers that help us operate the Site and business, including website hosting providers, ecommerce platform providers, payment processors, fraud-prevention providers, analytics providers, email providers, customer-support tools, shipping carriers, label providers, tax or accounting providers, security providers, and professional advisors.

Service providers may process information as needed to provide services to us, comply with legal obligations, protect their systems, enforce their own terms, or support legitimate business operations.

Payment Providers

Payments are processed by third-party payment providers. Payment providers may collect and process payment information, transaction details, billing information, fraud-screening information, and compliance information under their own terms and privacy policies. We do not control payment-provider review, approval, denial, hold, dispute, or chargeback processes.

Shipping Carriers

We may share shipping names, business names, addresses, phone numbers, email addresses, package information, and tracking information with carriers, shipping software providers, fulfillment providers, and delivery-related service providers as needed to process and deliver orders.

Legal, Safety, and Compliance Disclosures

We may disclose information if we believe disclosure is necessary or appropriate to comply with law, legal process, court orders, regulatory requests, payment-provider investigations, carrier investigations, tax or accounting obligations, fraud investigations, security incidents, prohibited-use investigations, chargeback disputes, enforcement of our Terms, protection of our rights, protection of others, or prevention of unlawful or unsafe activity.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

We Do Not Sell Customer Personal Information for Money

We do not sell customer personal information for money. Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If we enable advertising pixels, remarketing, or targeted advertising tools in the future, those tools may be considered “sharing” or “targeted advertising” under some laws. Where required, we will provide applicable notice and opt-out controls.

Email Communications

We may send transactional emails related to orders, accounts, shipping, refunds, replacements, compliance review, support requests, policy updates, or security. If we send promotional emails, you may unsubscribe using the link in the email or by contacting us. Even if you unsubscribe from promotional emails, we may still send transactional, legal, safety, compliance, or order-related communications.

Data Retention

We retain information for as long as reasonably necessary to operate the Site, process orders, maintain records, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce our Terms, investigate misuse, and maintain compliance records. Retention periods may vary depending on the type of information, legal requirements, payment-provider requirements, accounting obligations, and business needs.

Security

We use reasonable administrative, technical, and organizational measures intended to protect information. However, no website, system, transmission, or storage method is completely secure. You are responsible for protecting your account credentials and using a secure device and network.

Age Restriction

The Site is intended only for adults age 21 or older and qualified research purchasers. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, contact us and we will review the request.

Your Privacy Choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, restriction, objection, or opt-out of certain processing. You may also have the right to appeal certain privacy decisions. To submit a request, contact us using the contact details below.

We may need to verify your identity before processing a privacy request. We may deny or limit requests where permitted by law, including where retention is required for legal, tax, accounting, security, fraud-prevention, dispute, transaction, compliance, or legitimate business purposes.

State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. These rights may include the right to know what personal information we collect, use, disclose, or share; the right to request deletion or correction; the right to opt out of certain targeted advertising, sale, or sharing; and the right not to be discriminated against for exercising privacy rights.

To exercise applicable rights, contact us at support@vitamark.bio. Please include your name, email address, state of residence, and the request you are making.

International Visitors

The Site is operated from the United States. If you access the Site from outside the United States, you understand that information may be processed in the United States and other locations where our service providers operate. Do not use the Site if doing so is unlawful in your jurisdiction.

Do Not Track

Some browsers transmit “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, the Site may not respond to all Do Not Track signals. You can control many tracking technologies through browser settings and third-party opt-out tools.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date shows the latest revision date. Continued use of the Site after updates means you acknowledge the revised Privacy Policy.

Contact

Privacy questions or requests may be sent to support@vitamark.bio.